What we do
Helplines Partnership is the membership body for organisations that provide information, support or advice via phone, email, text or online.
Need help? Find a helpline
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See all our servicesAnnouncing our 2025 Annual Conference and Awards
We are delighted to announce that our Annual Conference and Helpline Awards 2025 will take place on Thursday 6 November 2025. Please save the date for an inspiring day of insightful seminars, engaging discussion, and networking opportunities, culminating in the celebration of excellence at our Helpline Awards ceremony. Book your place now and take advantage of our super early bird rate—save 15% on the full price when you book by Friday 20 December 2024.
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Introducing version six of the Helplines Standard
We are excited to announce the launch of version six of the Helplines Standard, the nationally recognised quality standard that defines and certifies best practice in helpline work.
Who we are
We are committed to supporting organisations that provide non-face-to-face advice, support and information to improve general wellbeing. We offer training, a Helplines Standard, and consultancy to help build sustainability and promote excellence, choice and accessibility for everyone.